Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: July 7, 2026

Welcome to The House of Maya. We are committed to delivering your orders securely, accurately, and on time across India. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Timelines

All orders are processed within 24 to 48 hours (excluding Sundays and national holidays) after receiving your order confirmation email. 

You will receive another notification when your order has officially shipped, containing a live tracking link.

2. Domestic Shipping Timelines & Estimated Delivery

We ship nationwide across India using premium, trackable courier partners (e.g., Delhivery, Blue Dart, Shadowfax).

 Estimated Delivery Time: 5 to 7 business days from the date of dispatch, depending on your location.

Please note that deliveries to remote areas, Northeast states, or during peak festive seasons may experience minor delays of 2–3 additional business days.

3. Shipping Rates & Charges

Shipping charges for your order will be calculated and clearly displayed at checkout before you complete your payment. 

Free Shipping: We offer complimentary free shipping on all prepaid orders above ₹[Insert your minimum amount for free shipping, e.g., 999 or 1499]. 

4. Cash on Delivery (COD) Policy

Due to the personalized nature of our products and the customisation work required for items like the display cards, we are currently unable to accept Cash on Delivery (COD) orders. All orders must be fully prepaid at the time of purchase to initiate the customization process. We apologize for any inconvenience this may cause and appreciate your understanding as we work to provide you with the best possible service. W e are working on it to make some amendment's for future orders.

5. Shipment Tracking

Once your order has been handed over to the courier partner, we will proactively send your shipment status, courier name, and tracking number via your registered email or WhatsApp. You can monitor your package’s journey in real-time. 

6. Damages & Issues During Transit

If you receive your order in a physically damaged condition or if the packaging seems severely tampered with, please refuse the delivery at the doorstep.

If you accept the package and find damaged items inside, you must notify us at houseofmaya.office@gmail.com within 24 hours of delivery with clear photographs and an unboxing video.

7. Contact Information

For any queries, updates, or assistance regarding your shipments, please contact our support desk:

Brand Name: The House of Maya

Support Email: houseofmaya.office@gmail.com

Operating Address: 1, DURGA DAS LANE KHIDDIRPORE, KOLKATA - 700023